Privacy Policy

1. Introduction

Premium Solar Quotes ("we", "us", "our") operates the website premiumsolarquotes.com.au (the "Site"). We are committed to protecting the privacy of individuals who interact with our Site and services.

This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.

By using our Site and submitting information through our quote request service, you consent to the collection, use, and disclosure of your personal information as described in this Policy.

2. What Information We Collect

We collect personal information that you voluntarily provide when requesting a solar quote through our Site. This may include:

• Your name and contact details (phone number, email address)
• Your postcode
• Information about your electricity usage and solar preferences
• Details about your property (ownership status and related information)

We also automatically collect certain technical information when you visit our Site, including your IP address, browser type, referring URLs, and pages visited. This is collected through cookies and similar technologies, and we may use a device identifier to help prevent duplicate or abusive submissions.

3. How We Use Your Information

We use the personal information you provide to:

• Match you with a suitable qualified, accredited solar installer in your area
• Transmit your contact details and requirements to your matched installer so they can prepare and deliver a quote
• Verify that the mobile number you provide is valid before matching
• Communicate with you about your quote request
• Improve our matching service and Site functionality
• Comply with our legal obligations

Analytics and Advertising

We use the Meta (Facebook) Pixel and may use other analytics or advertising platforms to measure the effectiveness of our campaigns and understand how visitors use our Site. This may involve the collection of anonymised usage data. These services have their own privacy policies.

4. Disclosure of Your Information

We disclose your personal information to:

• Your matched installer - the single qualified, accredited installer in our network matched to your postcode, who will contact you to provide a quote
• Technology service providers - including our database and hosting infrastructure providers (such as Supabase), phone-validation services, and content-delivery and security providers
• Analytics and advertising providers - such as the Meta Pixel as described above

We do not sell your personal information to third parties. We do not share your details with multiple installers or lead-aggregation platforms. Each quote request is matched to a single local installer.

We may disclose your information if required to do so by law or in response to a valid legal process.

5. Data Storage and Security

Your personal information is stored and processed using cloud-based infrastructure located in Australia and overseas. We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Our Site is served over HTTPS with encryption in transit, and form submission data is transmitted securely via encrypted connections.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

6. Your Rights

Under the Australian Privacy Act, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date personal information
• Request deletion of your personal information (subject to legal retention obligations)
• Complain about a breach of the Australian Privacy Principles

To exercise any of these rights, please contact us using the details in Section 9 below. We will respond to your request within a reasonable time.

7. Cookies

Our Site uses cookies - small text files stored on your device - and similar technologies to improve your browsing experience and enable analytics and advertising functionality. By continuing to use our Site, you consent to the use of cookies in accordance with this Policy.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our Site.

8. Third-Party Websites

Our Site may contain links to third-party websites. This Privacy Policy applies only to premiumsolarquotes.com.au. We are not responsible for the privacy practices of any linked external sites, and we encourage you to review their respective privacy policies.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Premium Solar Quotes
Website: premiumsolarquotes.com.au
Email: privacy@premiumsolarquotes.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. Continued use of our Site after any changes constitutes your acceptance of the updated Policy.